Archive | September 2010

NBK Update: NBK Rocks

I thought I had already posted this; apparently it was stuck in draft..my bad

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What: Related to last post

Time: A couple of hours after publishing the post

Who: NBK

I was contacted by the wife of the former Head of the Customer Service Manager of NBK. Now, she doesn’t work for NBK nor does her husband anymore. But I guess his sense of responsibility and care for NBK is so strong that it even his family members care.

So, she got all the details from me (oh, and get this, she DID NOT ask me for the EXACT TIME). She called her husband, who called his former colleagues and got them to sort out my problem.

I got home that night and noticed there was a comment by a customer service representative on my previous post and the next morning I checked my account and lo and behold, the money was there!!

I was shocked!!!

So, here’s the story of two managers: The present branch manager of the Salmiya branch tells me to go to the police to have my problem solved; the former Head of Customer Service of NBK solves it for me in less than half a working day.

It’s true, the reputation of any organization is in the hands of its people. I was about to go and close all my accounts at NBK because of the words of one manager, but now I believe they have the best customer service because of the actions of another.

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I also received a call from an employee at my NBK branch who apologies for the inconvenience…no not that same employee one who told me she can’t help me because it is too much paper work!! It was someone named Adel. Thank you Adel. And thank you NBK

I’ll be moving to London in 2 weeks and sincerely hope the staff over there are more like Adel and less like that Ms. EXACT TIME.

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NBK sucks!!

Where: NBK Salmiya Branch

Who: NBK Manager

When: This morning

What did she say: It’s best you file a complaint against us at the police station!!

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Background to the story:

So I go to deposit KD 600 in my account using their ATM on a Wednesday night. After the stupid machine took my money it gives me an error signal and says I should contact my nearest branch. So I do. I go to my nearest branch after the Eid holiday and the customer representative takes all the details except for the EXACT TIME. I couldn’t remember the exact time, it was a whole week ago. All I remembered was that is was after dark on the Wednesday before Eid.

So she calls me the next day:

Her: Ma’am, which ATM was it?

Me: The one on the right.

She calls again the next day

Her: Ma’am, you have to remember the EXACT TIME.

Me: I have a terrible memory. I don’t remember the EXACT TIME.

Her: But You have to; I checked until 4 in the evening and couldn’t find it.

Me: We’ll, it was after 4; it was dark.

Her: Ma’aam I can’t check all those hours. It’s too much paper I have to print. Give me the EXACT TIME.

Me: So, you are telling me I have lost my KD 600 because it is too much work to find the error the ATM machine made?? What am I suppose to do now? Go to the central bank?

Her: no, no, no, need. But if I don’t find it you would have to talk to my manager.

She didn’t call me for 4 working days!!

So this morning I go to the bank again. After being made to wait for 35 minutes, another customer representative takes me to her manager.

NBK Manager: Ma’am, you have to tell us the EXACT TIME.

Me: [huge sigh]: If I knew the EXACT TIME, why do you think I would hide it from you??? I don’t know the EXACT TIME.

NBK Manager: Well, you have to try to remember it. We will try to search again from 3 pm to 3 am on Wednesday. But if we can’t find it, it’s best that you file a complaint with the police station!!

Okay, my question is this: How many errors do you get on that ATM per day? If it’s less than 10, it should take you 5 seconds to find it. If it’s more, there’s something wrong with your system, update it!!! I am going to leave Kuwait in about 3 weeks, I don’t have time to file a complaint!!!!

PS. I wonder who I pissed off that Karma is getting back at me by making my life cross paths with these imbeciles at NBK

The 12 laws of Karma: THE LAW OF RESPONSIBILITY

If I ever save a fairy and she is ever so grateful and she decided to abide by the fairy tale rule of granting me one wish and she considers my first wish (to have as many wishes as I like) as an invalid wish, then my only second wish would be to never forget the lessons I have learned in life.

One lesson I keep forgetting over and over again is to stop playing the victim; to stop blaming others for my misfortunes. It’s me. It’s me. It’s me.

I was talking to someone in her early 80s and he was nagging about his kids and how ungrateful they are. I met one of his daughters later on that evening and the things she said about her dad…well. let’s just say he’s got great kids that they still talk to him!! If what the daughter told me was true.

Then it got me thinking…so when I complain or am upset with certain people in my life, could it be that it’s not them, it’s me?!! Am I just as blind as that old guy. He truly didn’t see that his current situation is the result of his actions (or mistreatment of his loved ones). My question is: How do I know if what happens to me is not the result of my bitchiness?

I guess I got my answer today. I was surfing when I came across the 12 laws of Karma. One of the laws is: THE LAW OF RESPONSIBILITY

THE LAW OF RESPONSIBILITY
Whenever there is something wrong,
there is something wrong in me.
We mirror what surrounds us
and what surrounds us mirrors us
We must take responsibility what is in our life.