I thought I had already posted this; apparently it was stuck in draft..my bad
What: Related to last post
Time: A couple of hours after publishing the post
I was contacted by the wife of the former Head of the Customer Service Manager of NBK. Now, she doesn’t work for NBK nor does her husband anymore. But I guess his sense of responsibility and care for NBK is so strong that it even his family members care.
So, she got all the details from me (oh, and get this, she DID NOT ask me for the EXACT TIME). She called her husband, who called his former colleagues and got them to sort out my problem.
I got home that night and noticed there was a comment by a customer service representative on my previous post and the next morning I checked my account and lo and behold, the money was there!!
I was shocked!!!
So, here’s the story of two managers: The present branch manager of the Salmiya branch tells me to go to the police to have my problem solved; the former Head of Customer Service of NBK solves it for me in less than half a working day.
It’s true, the reputation of any organization is in the hands of its people. I was about to go and close all my accounts at NBK because of the words of one manager, but now I believe they have the best customer service because of the actions of another.
I also received a call from an employee at my NBK branch who apologies for the inconvenience…no not that same employee one who told me she can’t help me because it is too much paper work!! It was someone named Adel. Thank you Adel. And thank you NBK
I’ll be moving to London in 2 weeks and sincerely hope the staff over there are more like Adel and less like that Ms. EXACT TIME.