Where: NBK Salmiya Branch
Who: NBK Manager
When: This morning
What did she say: It’s best you file a complaint against us at the police station!!
Background to the story:
So I go to deposit KD 600 in my account using their ATM on a Wednesday night. After the stupid machine took my money it gives me an error signal and says I should contact my nearest branch. So I do. I go to my nearest branch after the Eid holiday and the customer representative takes all the details except for the EXACT TIME. I couldn’t remember the exact time, it was a whole week ago. All I remembered was that is was after dark on the Wednesday before Eid.
So she calls me the next day:
Her: Ma’am, which ATM was it?
Me: The one on the right.
She calls again the next day
Her: Ma’am, you have to remember the EXACT TIME.
Me: I have a terrible memory. I don’t remember the EXACT TIME.
Her: But You have to; I checked until 4 in the evening and couldn’t find it.
Me: We’ll, it was after 4; it was dark.
Her: Ma’aam I can’t check all those hours. It’s too much paper I have to print. Give me the EXACT TIME.
Me: So, you are telling me I have lost my KD 600 because it is too much work to find the error the ATM machine made?? What am I suppose to do now? Go to the central bank?
Her: no, no, no, need. But if I don’t find it you would have to talk to my manager.
She didn’t call me for 4 working days!!
So this morning I go to the bank again. After being made to wait for 35 minutes, another customer representative takes me to her manager.
NBK Manager: Ma’am, you have to tell us the EXACT TIME.
Me: [huge sigh]: If I knew the EXACT TIME, why do you think I would hide it from you??? I don’t know the EXACT TIME.
NBK Manager: Well, you have to try to remember it. We will try to search again from 3 pm to 3 am on Wednesday. But if we can’t find it, it’s best that you file a complaint with the police station!!
Okay, my question is this: How many errors do you get on that ATM per day? If it’s less than 10, it should take you 5 seconds to find it. If it’s more, there’s something wrong with your system, update it!!! I am going to leave Kuwait in about 3 weeks, I don’t have time to file a complaint!!!!
PS. I wonder who I pissed off that Karma is getting back at me by making my life cross paths with these imbeciles at NBK