NBK Update: NBK Rocks

I thought I had already posted this; apparently it was stuck in bad


What: Related to last post

Time: A couple of hours after publishing the post

Who: NBK

I was contacted by the wife of the former Head of the Customer Service Manager of NBK. Now, she doesn’t work for NBK nor does her husband anymore. But I guess his sense of responsibility and care for NBK is so strong that it even his family members care.

So, she got all the details from me (oh, and get this, she DID NOT ask me for the EXACT TIME). She called her husband, who called his former colleagues and got them to sort out my problem.

I got home that night and noticed there was a comment by a customer service representative on my previous post and the next morning I checked my account and lo and behold, the money was there!!

I was shocked!!!

So, here’s the story of two managers: The present branch manager of the Salmiya branch tells me to go to the police to have my problem solved; the former Head of Customer Service of NBK solves it for me in less than half a working day.

It’s true, the reputation of any organization is in the hands of its people. I was about to go and close all my accounts at NBK because of the words of one manager, but now I believe they have the best customer service because of the actions of another.


I also received a call from an employee at my NBK branch who apologies for the inconvenience…no not that same employee one who told me she can’t help me because it is too much paper work!! It was someone named Adel. Thank you Adel. And thank you NBK

I’ll be moving to London in 2 weeks and sincerely hope the staff over there are more like Adel and less like that Ms. EXACT TIME.

NBK sucks!!

Where: NBK Salmiya Branch

Who: NBK Manager

When: This morning

What did she say: It’s best you file a complaint against us at the police station!!


Background to the story:

So I go to deposit KD 600 in my account using their ATM on a Wednesday night. After the stupid machine took my money it gives me an error signal and says I should contact my nearest branch. So I do. I go to my nearest branch after the Eid holiday and the customer representative takes all the details except for the EXACT TIME. I couldn’t remember the exact time, it was a whole week ago. All I remembered was that is was after dark on the Wednesday before Eid.

So she calls me the next day:

Her: Ma’am, which ATM was it?

Me: The one on the right.

She calls again the next day

Her: Ma’am, you have to remember the EXACT TIME.

Me: I have a terrible memory. I don’t remember the EXACT TIME.

Her: But You have to; I checked until 4 in the evening and couldn’t find it.

Me: We’ll, it was after 4; it was dark.

Her: Ma’aam I can’t check all those hours. It’s too much paper I have to print. Give me the EXACT TIME.

Me: So, you are telling me I have lost my KD 600 because it is too much work to find the error the ATM machine made?? What am I suppose to do now? Go to the central bank?

Her: no, no, no, need. But if I don’t find it you would have to talk to my manager.

She didn’t call me for 4 working days!!

So this morning I go to the bank again. After being made to wait for 35 minutes, another customer representative takes me to her manager.

NBK Manager: Ma’am, you have to tell us the EXACT TIME.

Me: [huge sigh]: If I knew the EXACT TIME, why do you think I would hide it from you??? I don’t know the EXACT TIME.

NBK Manager: Well, you have to try to remember it. We will try to search again from 3 pm to 3 am on Wednesday. But if we can’t find it, it’s best that you file a complaint with the police station!!

Okay, my question is this: How many errors do you get on that ATM per day? If it’s less than 10, it should take you 5 seconds to find it. If it’s more, there’s something wrong with your system, update it!!! I am going to leave Kuwait in about 3 weeks, I don’t have time to file a complaint!!!!

PS. I wonder who I pissed off that Karma is getting back at me by making my life cross paths with these imbeciles at NBK

Smell of Ramadan

Dear Mom,

I can’t believe how I never realized how much of my world was colored in by you. 262 days have passed since you have left and since then colors seem to have faded from my world. I refused to acknowledge Nowrooz this year but that was understandable since I still in a confused state—only 116 days had passed since your departure when Nowrooz arrived. But my birthday was going to be different; I was determined to celebrate my it with you. I went to the same restaurant you took me to last year. Remember when you had arranged for permission to leave the hospital for 4 hours. You told the doctor it was your daughter’s birthday and you had no intention of celebrating it in the hospital. You were in your wheelchair and all dressed up by the time I got to the hospital.

…But what am I doing? I was going to talk about Ramadan. … though I’m not sure what Ramadan? This is not Ramadan. Not the Ramadan I am used; I’m used to your Ramadan. Your Ramadan is:

  1. Hearing you wake up Shahram for sahary
  2. Hearing Iranian radio doa during sahary
  3. Coming home 2 hours before iftar and seeing you watching Kuwaiti dramas
  4. Hearing you summarize the episode even though the summary usually took longer to tell than the actual episode itself 😀
  5. Seeing you get all teary eyed and emotional over the dramas
  6. Seeing you laugh with all your heart over the Kuwaiti comedies and translating each line for me 🙂
  7. Seeing you warm up milk just before iftar
  8. The dates, cheese, walnuts, sabzy (parsely and other green vegetables) and freshly baked bread
  9. Getting all of us non-fasting people to breakfast with Shahram so he won’t feel lonely J
  10. Seeing the colorful table you had set for dinner even though only two people usual fasted during Ramadan
  11. Setting with you and watching Iranian dramas together
  12. Laughing and crying together over the storylines

Now I come home and I hear no sound of Kuwaiti drama from behind the door. I turn the key, come in and stare at the silent dark tv screen. No color. I look at the dinning table. No sabzy, no walnut, no warm milk. No color. No sound of doa during Sahar. No color. Watching Iranian dramas but no crying. No color. Watching Iranian comedies but not laughing. No color.

Ramadan has no color without you.

UPDATE: (21st Aug)

1. I saw cream caramel yesterday in the supermarket. That’s another smell of Ramadan I will never feel again–the smell of freshly made cream carmel for iftar


Ok, here are a couple of things I love:

1. Great food (with the taste buds I have, almost all cuisine –except for seafood–is classified as great food in my book)

2. Great music (especially Persian and Indian)

3. Great ambiance (sth cozy, exotic, and soothing)

So put all 3 together and you have the restaurant I went to last night…and the bonus part is that the music was live…yep 4 musicians..and the take requests…I requested 1 song (zengi ek safar) and my mom 3 songs (an AMir Khan and Kaloj song from the film Fanaa; a song from the film Darkaan, and a sonu Nigaam song)…oh and the male singer sounds a bit like Kishor Kumar

Here are some pics and videos of Rangoli at Radisson Sas (they don’t have a website 😦  )

PS. plz excuse the quality of the pics and video, they were taken with my mobile

Rangoli's Menu

Rangoli's Menu

First page of the menu

First page of the menu

Rangoli 2

The musicians at work

The musicians at work

The restaurant is build around the base of this dhow. The Dhow itself is another restaurant

The restaurant is build around the base of this dhow. The Dhow itself is another restaurant

Musicians getting ready

Musicians getting ready

That butterfly was not edible :(

That butterfly was not edible 😦

The entrance

The entrance

The dessert

The dessert

PS. I’ll upload the videos soon

Finally updating the post 24 Oct 2011:

The new 7 wonders of Nature: Iran’s Mount Damavand and Kuwait’s Failaka Island

Good old mother nature (or daddy nature for the sake of not sounding sexist) is taking part in a beauty pageant and is asking you guys for your vote 🙂

Since the site has a scary “INFORMATION ON REPRODUCING AND COPYING THIS RANKING INFORMATION” clause I am refraining from putting my copy and paste talent to good use here and will just c ‘n p their url:

I wanted to blindly vote for Mount Damavand from Iran and Failaka from Kuwait, but apparently I have 7 votes in the following categories and  have to cast all my 7 votes at once 😦


Mount Damavan’s current ranking is 8 in group C and Failaka’s current ranking is 21 in group B

BUT for both of them their status is currently pending!!

OSC Status: Pending
We have been approached for the formation of an Official Supporting Committee (OSC) for this nominee. However, the applicant does not fulfill all the New7Wonders of Nature requirements for an OSC formation. If YOU are an official administrator of a public entity or could enroll such a public entity, please fill out the OSC fax application and fax it to us.

Who’s the official supporting committe in Iran and Kuwait? Please fill in the form so I can continue with my bias voting process…please

Hectic week: Work and Sony Reader

Here’s a free word of advice: Be careful what you wonder about coz the opposite might just happen to you!!!

So a couple of posts back I wondered if it is normal to sleep 16 hours and still feel sleepy afterwards…well guess forces of nature thought it would be fun for me to discover what it would be like to sleep only 2.5 hours a night for 3 nights and NOT feel sleepy afterwards!!!

Yep, last week was kinda hectic, here are the highlights:



Had 2 project proposals to write and prepare a sales presentation for a major deal

TIP: If you looking for good animated smartart templates and designs for a powerpoint presentation, check out microsoft’s own site. You can download them by going to the “New” option in powerpoint-scroll down to the presentation templates—choose “Example Slide Effects with Instructions”

What pissed me off: So my Windows-Vista decided to update itself and download a patch that keeps warning me that my office applications aren’t genuine…get off my back Vista—I Just paid KD 18 online for a genuine copy of Kaspersky and then realized I could have gotten it for : Kd 8 at the Infoconnect exhibition here in Kuwait…my days of paying for genuine softwares are over

My baby arrived

My Sony Reader 700 arrived 🙂 🙂 … my poor baby was held at customs for more than 2 weeks and I had to pay around KD 25 to clear it…but who cares it’s here, it’s here

What pissed me off: Those people at customs had opened it so I wasn’t the first person it saw when it was taken out of the box…I hope it didn’t mistake that custom dude for its papa 😦 😦

TIP: If you are thinking of getting a reader but are stuck between a kindle and a Sony Reader; here’s the main difference between them:

Kindle wins coz–the glare on the sony is a LOT; the kindle’s display looks just like a paper page, hardly any reflection or glare

The Sony wins coz—you can view any pdf format and word documents. On the kindle you would have to convert the pdf and word files before transferring them which for me is quite a hassle.

TIP 2: So my mom also wants her own Sony Reader to read Persian books. There are absolutely no Iranian stores here in Kuwait that sells Persian books…so here’s a site that has a rich collection of Persian ebooks:

Glare of Sony Reader 700

Glare of Sony Reader 700

There are other minor differences between the Kindle 2 and Sony Reader 700:

1. Sony Reader is touch screen (imp for me)

2. Kindle 2 is a LOT slimmer and lighter than the Sony Reader 700 (but for me I like the weight of the Reader; makes it feel more like a book)

3. Kindle 2 has a 3G wireless feature (but it doesn’t work in Kuwait)

4. Kindle 2 has a built-in dictionary (wished Sony had this feature)

5. Kindle 2 has a Text-to-Speech feature; you can get the device to read any material to you (it’s not a human voice, don’t know about you but I am not too much into a robot reading me a bedtime story ;p)

Burger King ad is my sign

So lately I have been toying with the idea of becoming a vegetarian…first I decided to only stay away from meat on weekends, except for chicken, grounded meat and shawaremas 😀

Two days ago I decided to switch the meat-allocated days and only have meat on weekends. No meat at all on weekdays…red meat that is–chicken is way too yummy to pass up.

As I was contemplating the possibility of just maybe thinking about going ahead with the diet switch I saw this ad in the ArabTimes:



WTH??!!! ONLY FOR MEN???!!! Seriously what kind of ad is that? Basically you are telling half the population to stay away from your product??!!! What was Burger King thinking??….but it was a sign form me…so mind made up…from now on I’ll be a vegetarian on weekdays…(except for chicken)